1.
What is the correct way to exchange business cards in China?
Correct Answer
B. With two hands face up, studying it carefully after receiving. And then put it into the business cardholder.
Explanation
In China, it is considered respectful to receive a business card with two hands and study it carefully before putting it into a business cardholder. This shows that you value the information on the card and the person who gave it to you.
2.
Which of these should you avoid in China?
Correct Answer
A. Touching and pHysical
Explanation
In Chinese culture, personal space is highly valued and physical contact is generally avoided, especially between strangers or acquaintances. Touching someone without their consent may be considered inappropriate or intrusive. Therefore, it is advisable to avoid touching or physical contact when interacting with people in China.
3.
You are the manager and are holding a meeting with Chinese colleagues.
Correct Answer
B. Acknowledge the suggestion and state that you will think about it. This saves anyone from losing face
Explanation
In Chinese culture, saving face is highly valued and considered important. By acknowledging the suggestion and stating that you will think about it, you are showing respect to the colleague and their input. This approach allows you to consider the suggestion without directly rejecting it, thus avoiding any potential embarrassment or loss of face for the colleague. It demonstrates a diplomatic and respectful way of handling the situation in a Chinese context.
4.
During negotiations, the Chinese keep mentioning that the proposal is unworkable and that they fear the agreement will not be met. What should you do?
Correct Answer
C. Suggest an end to the negotiations and gage their reaction
Explanation
Suggesting an end to the negotiations and gauging their reaction can be a strategic move in this situation. By doing so, you are testing the seriousness of the Chinese party's concerns and their willingness to find a solution. It can help you understand if their objections are genuine or simply a negotiation tactic. Additionally, it gives you an opportunity to reassess the situation and determine if the proposal needs further adjustments or concessions to address their concerns and salvage the deal.
5.
You and your team are meeting with your Chinese counterparts for a business meeting. Who should enter the room first?
Correct Answer
B. The most senior of your party
Explanation
In Chinese culture, hierarchy and respect for seniority are highly valued. Therefore, it is customary for the most senior person to enter the room first as a sign of respect. This demonstrates the importance placed on seniority and shows deference to the host and their representatives.
6.
What is the most appropriate way to address a Chinese client?
Correct Answer
A. Surname preceded by title i.e. Director"
Explanation
In Chinese culture, it is common to address someone by their surname followed by a title, such as "Director." This shows respect and formality towards the client. Using only the first name may be considered too casual and may not be appropriate in a professional setting. Therefore, the most appropriate way to address a Chinese client would be to use their surname preceded by a title.
7.
You are hosting a delegation of Chinese businesspeople. Where should the most senior of them be seated in the meeting room?
Correct Answer
B. To the right of your most senior representative
Explanation
In Chinese culture, hierarchy and respect for seniority are highly valued. Therefore, the most senior Chinese businessperson should be seated to the right of your most senior representative. This seating arrangement shows deference and acknowledges their importance within the delegation.
8.
Which of these has the most influence on a person's rank?
Correct Answer
B. Age
Explanation
Age has the most influence on a person's rank because it is a factor that is often taken into consideration when determining seniority or promotions within an organization. Older employees may be perceived as having more experience and wisdom, which can contribute to their higher rank. Additionally, age can also be a determining factor in terms of eligibility for certain positions or responsibilities.
9.
Which of the following gift can be offensive to a Chinese person?
Correct Answer
D. All of the above
Explanation
In Chinese culture, the gift of a clock is considered offensive because the word for "clock" sounds similar to the word for "death." This association with death makes it an inappropriate gift. Similarly, giving a green hat is offensive because it is associated with infidelity and being cuckolded in Chinese culture. Lastly, giving a well-made pair of scissors can be seen as a symbol of cutting ties or relationships, which is considered offensive. Therefore, all of the above gifts can be offensive to a Chinese person due to cultural beliefs and superstitions.
10.
At a dining table in China, which of the following is considered to be rude?
Correct Answer
B. Pouring tea to yourself before pouring tea for others
Explanation
In Chinese culture, pouring tea to oneself before pouring tea for others is considered to be rude. This is because pouring tea for others is seen as a gesture of respect and hospitality. By pouring tea for oneself first, it is perceived as prioritizing one's own needs over the needs of others, which is considered impolite.
11.
How many times should you urge a host to accept your gift when doing business in China?
Correct Answer
B. Up to three times. It is considered greedy to accept a gift the first time it is offered.
Explanation
In Chinese culture, it is considered polite to refuse a gift a few times before accepting it. This is because accepting a gift too quickly may be seen as greedy or insincere. By urging the host to accept the gift up to three times, it shows humility and respect. This cultural practice is important to keep in mind when doing business in China to avoid any misunderstandings or offense.
12.
"Guanxi" is a very significant point in having success in China but what did it stand for again?
Correct Answer
C. Insider status
Explanation
"Guanxi" refers to the concept of building and maintaining relationships and connections in Chinese culture. Having "insider status" means having access to these relationships and connections, which is crucial for success in China. This term implies having an understanding of the local culture, customs, and networks, and being able to navigate them effectively.
13.
Which presents should not be given to the Chinese?
Correct Answer
B. White flowers
Explanation
In Chinese culture, white flowers are associated with funerals and death, so they should not be given as presents. Giving white flowers to someone in China may be seen as a symbol of bad luck or disrespect. Therefore, it is best to avoid giving white flowers as gifts to Chinese people.
14.
What can be done to maintain/give face?
Correct Answer
D. Praise someone in front of his/her colleagues
Explanation
Praising someone in front of their colleagues is a way to maintain or give face. By publicly acknowledging and appreciating someone's accomplishments or qualities, it boosts their self-esteem and reputation. This act of praise not only enhances their social standing but also strengthens relationships and fosters a positive work environment. It shows respect and recognition for their contributions, ultimately contributing to the maintenance of face for both the praised individual and the person giving the praise.
15.
On which factor depends the seating order e.g. in a restaurant?
Correct Answer
D. Status
Explanation
The seating order in a restaurant depends on the status of the individuals. This means that individuals with higher status or importance may be given priority in terms of seating arrangements. Factors such as social standing, position, or VIP status may determine the seating order in order to accommodate the needs and preferences of the guests.
16.
What is the common form of greeting in China?
Correct Answer
A. Handshake
Explanation
In China, the common form of greeting is a handshake. Handshakes are considered a formal and respectful way to greet someone in Chinese culture. It is important to note that handshakes in China are usually lighter and less firm compared to Western countries. Bowing is more commonly seen as a form of respect and is not typically used as a greeting. Kissing is not a common form of greeting in Chinese culture.
17.
What is important for a business meeting?
Correct Answer
C. Become an insider and build up a relationship
Explanation
Building up a relationship and becoming an insider is important for a business meeting because it allows for better understanding and communication between parties. By establishing a relationship, trust can be built, which is crucial for successful business partnerships. Additionally, being an insider allows for a deeper understanding of the Chinese culture and business practices, which can help in navigating potential cultural differences and avoiding misunderstandings.
18.
Can you already get the deal and discuss all the facts for the cooperation with the Chinese in the first business meeting?
Correct Answer
B. No
Explanation
No, it is not possible to get the deal and discuss all the facts for cooperation with the Chinese in the first business meeting. Building a successful business relationship with Chinese counterparts typically requires multiple meetings and a gradual process of building trust and understanding. In Chinese culture, the first meeting is usually focused on establishing rapport and getting to know each other, rather than diving into specific business details. It is important to have patience and engage in multiple meetings to discuss all the facts and negotiate the terms of cooperation.